While policies can sound bleak, we have them in place so Studio Set can run smoothly and offer you an amazing experience!
First time at the studio and not sure what to do? No problem!
Here’s a quick run down of our policies and guidelines:
For your first visit at the studio, make sure to arrive 5 to 10 minutes before the start of your class to sign a waiver and get changed if you need to.
Dresscode
Wear comfortable clothes you can exercise in, but nothing too baggy as it could be hazardous while working out on the Reformer machines. Wearing a shirt is mendatory for everyone during all classes.
As of September 1st, 2022, grip socks are mandatory for all classes at the studio. If you do not have any, we have a wide selection of socks available for purchase at the studio.
Studio Set is a perfume free environment. We want our clients’ experience at the studio to be as agreeable as possible. Our clientele includes pregnant women as well as people with a stronger sensitivity to scents. Accordingly, we will be rigorous in this application of this rule.
Booking
For group classes :
All group class bookings are done on the BSPORT app. All group class bookings must be done on your own through the software. Please note that we do not book group classes for people over the phone or by email unless it is your first time at Studio Set.
For privates, semi-privates and special requests:
For any private, semi-private or special request booking, you can contact the studio by email at info@studiosetpilates.com or by filling out a contact form on our website. You can also give us a call at 514-398-0170 or swing by for a quick chat!
Class Packages
We offer various options for both private and group classes. (Click here to view all our rates!)
For groups, you can either purchase a package with a set number of classes (1 pass = 1 class) or monthly unlimited memberships. Different rules apply for each option.
For privates, you can only purchase packages with a pre-set number of classes (1 pass = 1 class).
All packages and memberships are non-refundable and non-transferable.
If you are unsure about your ability to commit to a full class package with Set, we offer the option to purchase single unit classes for groups and privates. That way, you can come try out the studio with no strings attached!
Discovery Privates and Semi-privates
Our Reformer discovery promotion is only available if you have taken less than 5 group classes at the studio.
Waitlists
If a class is full, add yourself to the waitlist and if a spot opens up (often they do), you will receive 2 notifications 2 hours apart to inform you that a spot has opened up. You must confirm your attendance to the class to secure your spot. Failure to do so after the second notification will result in your removal from the waitlist.
Cancellations
Studio Set has a 24h cancellation policy for all classes (groups, privates and semi-privates).
Any cancellation made less than 24 hours in advance will result in the loss of a pass from your package. A 15$ late-cancellation fee will be charged for bookings with unlimited memberships.
Late Arrivals
We accept latecomers up to a limit of 10 minutes. If you arrive after these 10 minutes, for security reasons, it will unfortunately not be possible for you to join the class.
If you arrive for the class within the allotted 10 minutes, please join discreetly so as not to disturb the class.
*Each customer is entitled to an exception for a delay of more than 10 minutes.
**Please note that, for security reasons, NO late arrivals will be tolerated for a first visit to the studio during a group class.
***This policy does not apply to postnatal classes.